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Delete your ZEN Z account

You can ask us to delete the account you created in the ZEN Z app, and the personal data that goes with it, at any time.

Applies to the ZEN Z app (com.zenzindia.app) and app.zenzindia.com, operated by BIC Ventures, Bengaluru, India.

How to request deletion

Send the request from the email address or phone number your ZEN Z account uses, so we can confirm it is you:

We confirm the request within 2 working days and complete the deletion within 7 days. Any orders that are still open are completed or cancelled first, and any unused wallet balance is refunded to you before the account is closed.

What is deleted

Your name, email address, phone number, saved delivery addresses, favourites, wallet balance and wallet history, ZEN Z Healthy diary and coach conversations, notification settings, and the sign-in for your account. After this you can no longer sign in, and a new sign-up with the same email or phone starts from a blank account.

What is kept, and for how long

Invoices and order records that the law requires us to keep — under Indian GST and accounting rules — are retained for 8 years from the end of the financial year, with your name and contact details removed from them wherever the law allows. Records of a fraud or abuse investigation may be kept for as long as that investigation needs them. Nothing else is kept.

Delete some data without closing the account

You can remove saved addresses, favourites and diary entries yourself inside the app at any time. To have anything else corrected or removed while keeping your account, email info@zenzindia.com.

Contact

BIC Ventures, Bengaluru, Karnataka, India · info@zenzindia.com · +91 89045 92399 · Privacy policy

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